Effective: January 1, 2025
Please read these Terms and Conditions ("Terms") carefully before using the Sarvaantar platform. By accessing or using the platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the platform.
These Terms and Conditions constitute a legally binding agreement between you ("User", "you", or "your") and Sarvaantar AI Solutions Pvt. Ltd. ("Sarvaantar", "Company", "we", "us", or "our"), a company incorporated under the Companies Act 2013, with its registered office at I2-301, Godrej Eternity, Holiday Village Rd, Mallasandra, Thallaghattapura, Bengaluru 560 109, Karnataka.
Your access to and use of the Sarvaantar platform — including the web application, Android mobile application, APIs, and associated services (collectively, the "Platform") — is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, registered users, company administrators, and any other persons who access or use the Platform.
By clicking "I Agree", creating an account, or using the Platform, you confirm that you are at least 18 years of age, have the legal authority to enter into a binding agreement, and that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
Sarvaantar offers a suite of software-as-a-service (SaaS) products designed specifically for the construction and interior design industries in India:
Sarvaantar reserves the right to modify, suspend, or discontinue any feature of the Platform at any time with reasonable prior notice to active subscribers.
To access the Platform, your organisation must register for a Sarvaantar account. The company administrator ("Admin") who registers the account represents and warrants that they are authorised to enter into these Terms on behalf of the organisation.
You are responsible for maintaining the confidentiality of your login credentials. You must not share your password with any third party. You agree to notify Sarvaantar immediately upon becoming aware of any unauthorised access to or use of your account at admin@sarvaantar.ai.
Company Admins bear additional responsibilities including:
You agree to use the Platform only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:
Sarvaantar offers flexible subscription plans based on the number of users, modules subscribed, and contract duration. Pricing details are available on request or through an authorised Sarvaantar sales representative. All prices are quoted in Indian Rupees (INR) and are exclusive of applicable Goods and Services Tax (GST) unless stated otherwise.
Invoices are issued at the beginning of each subscription period (monthly or annually, as agreed). Payment is due within 15 days of the invoice date. Sarvaantar reserves the right to suspend access to the Platform if payment is not received within 30 days of the due date.
Unless either party provides written notice of non-renewal at least 30 days before the end of the current subscription period, subscriptions will automatically renew for an equivalent period at the then-current pricing. Sarvaantar will notify you of any price changes at least 60 days before they take effect.
Subscription fees paid are non-refundable except where required by applicable law or as expressly agreed in writing by Sarvaantar. In cases of significant service outage (exceeding 99.0% monthly uptime SLA), we may offer pro-rated credits at our discretion.
All rights, title, and interest in and to the Sarvaantar Platform — including the software, user interfaces, algorithms, databases, design elements, brand identity, documentation, and all intellectual property rights therein — are and shall remain the exclusive property of Sarvaantar AI Solutions Pvt. Ltd..
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform strictly in accordance with these Terms and solely for your organisation's internal business purposes.
Client data ownership: All data you and your organisation input into the Platform — including project data, employee records, financial information, and photographs — remains your property. You grant Sarvaantar a limited licence to process, store, and use this data solely for the purpose of delivering the services. Sarvaantar does not claim ownership over your data.
Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By accepting these Terms, you also accept the Privacy Policy. Company Admins are responsible for ensuring that their use of the Platform complies with the Digital Personal Data Protection Act 2023 and any other applicable data protection laws in relation to their employees' data.
Sarvaantar targets a monthly uptime of 99.5% for the web platform, measured excluding scheduled maintenance windows. We will endeavour to provide at least 48 hours' advance notice for scheduled maintenance, which will typically be performed during off-peak hours (midnight to 5:00 AM IST).
The Sarvaantar Android application is designed to function offline when network connectivity is unavailable, with data synchronised to the cloud when connectivity is restored. Sarvaantar is not responsible for any losses arising from network unavailability outside our infrastructure.
To the maximum extent permitted by applicable law, Sarvaantar AI Solutions Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or loss of goodwill, arising out of or in connection with your use of or inability to use the Platform.
Sarvaantar's total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the total subscription fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
You may terminate your subscription at any time by providing 30 days' written notice to admin@sarvaantar.ai. Access to the Platform will continue until the end of the current paid subscription period. No refunds will be issued for unused portions of a prepaid subscription.
Sarvaantar may suspend or terminate your access to the Platform immediately and without notice if you breach any material term of these Terms, fail to pay subscription fees when due, engage in any conduct that may harm Sarvaantar or other users, or if we are required to do so by law.
Upon termination, your right to access the Platform will immediately cease. You may request an export of your data within 30 days of termination. After 90 days, your data will be permanently deleted from our systems in accordance with our data retention policy.
These Terms shall be governed by and construed in accordance with the laws of India, specifically the laws of the State of Karnataka. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.
The parties agree that any dispute shall first be attempted to be resolved through good-faith negotiation. If negotiation fails within 30 days, the parties may pursue arbitration under the Arbitration and Conciliation Act 1996 before resorting to litigation.
For any legal questions or notices related to these Terms and Conditions, please contact: